Shannon Supply sells construction and industrial merchandise for job sites. Our return policy is intentionally narrow so freight, special orders, and stocked inventory stay workable for contractors and for us.

30-day window — damaged arrivals only

You may request a return **only** when merchandise **arrives damaged** in transit (or was damaged before it left our dock in a way that shows on receipt).

Claims must be opened **within 30 days of delivery** (carrier delivery date). Requests after 30 days are not accepted.

We do **not** accept returns for:

- Change of mind, ordered the wrong item/size/spec, or job cancelled - Items that worked on arrival and later failed from use, wear, or jobsite conditions - Opened consumables (blades, abrasives, chemicals, PPE, etc.) unless they arrived damaged - Special-order, non-stock, or made-to-order items unless they arrived damaged - Freight damage that was not reported with evidence inside the 30-day window

Evidence required — reviewed before approval

Every damaged-arrival claim must include evidence we can review. Send all of the following to [support@shannonsupply.com](mailto:support@shannonsupply.com) or call [(989) 695-5573](tel:+19896955573):

1. **Order number** (or invoice / PO) 2. **Clear photos** of the damage to the product 3. **Clear photos** of the outer packaging / pallet as received (labels visible when possible) 4. **Carrier tracking** or delivery receipt showing delivery date 5. Short description of what was wrong on arrival

We review the evidence before approving any return, replacement, or credit. Incomplete claims may be delayed or declined until the missing evidence is provided. Approval is not automatic.

If approved

If we approve the claim after review, we will tell you whether we will replace the item, issue a refund/credit, or arrange a return shipment. Do **not** ship product back until we authorize it and give return instructions. Unauthorized returns may be refused.

Approved refunds or credits go to the original payment method (or account credit when agreed). Timing depends on your bank or card issuer.

Questions

Shannon Supply · 8554 Carter Rd, Freeland, MI 48602 · [support@shannonsupply.com](mailto:support@shannonsupply.com) · [(989) 695-5573](tel:+19896955573)